Mo and Adam made our car buying experience the best I have ever had in 48 years. I would give them a raise to make sure you keep them on staff. Because of them two I will always come to Dan Cummins first if I ever need a vehicle. Please tell them thank you so much. This was my daughter first experience with buying a car and she said are they always this nice when you buy cars and I told her only at Dan's. Good bless you all and thanks again.

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We bought a 2010 Tundra from here a while back( 2015). When we bought it the vehicle came with a lifetime powertrain warranty as long as the oil changes and normal services were performed by them (the dealer Dan Cummins). During one of the scheduled visits we decided to have them install new brakes all around the truck. The oil change and new brakes took almost 7 hours total to have the work done. When we asked what was taking so long they said that the rotors were just a hair wide and they were going to just turn them down. Not a huge deal brakes get re-surafced all the time. A couple of moths later, the front end starts shaking really bad under highway braking. Obviously a brake issue. Called them to get an appt set up to get it fixed, and we had to fight with them to replace the rotors for free under the manufacturers warranty. Once they agreed, the truck was taken back down there again for the "new correct rotors" to be put on. Low and behold, the wrong ones showed up again. This time they had the supposed correct ones in a few hours. Upon talking to the tech, the wrong ones showed up and they re-surfaced them as well. A couple of weeks later, brake issues again. Called and had another appt set-up for the correct rotors again. They were supposed to replace all 4 rotors with the correct ones. Somehow, they only installed the correct front 2 rotors, and re-surfaced the rears again.... Not even a week later the rear brakes start squealing and grinding. Another appt is made for them to install "the correct new rotors" on the rear. Once again, after another 5 hours at the dealership waiting, the wrong rotors show up. They offered up a Traverse for use to travel back to NKY, while the truck stays and waits on what is hopefully the "correct rotors". They sent our truck to the Toyota dealer to have them investigate what was going on and causing the issue. Toyota said it was the rear wheel bearing causing the issue. Cummins covered the cost of the rear wheel bearing work by the Toyota dealer. That was an Awesome feat for them to do that. While Toyota did the wheel bearing work, they were also supposed to install the new rotors on the rear. We were contacted and told that our truck was fixed and that they would be bringing the truck to us, and picking up the traverse that they loaned us. Once we received our truck back, we looked in the back seat, and there, in the back, was a box with a brand new unopened rotor, and one rotor laying on the seat that looked like it had wear on it. I called Dan Cummins back to find out what the deal was and why we had these sitting in the back seat. There was a miscommunication between them and the Toyota dealer and the "new rotors" forgot to be put on. The following day Cummins sent the traverse back up to us and picked up our truck to take it back to them and get the rotors placed on the rear. By the End of the business day they dropped our truck back off and picked up the traverse to take it back. They went above and beyond to bring us the loaner and pickup our truck and take it down there to work on it. We thought everything was good to go, new rotors all the way around, new rear wheel bearings. Within 2 days my wife called me upset as all could be....... the front brakes are making a grinding noise, metal on metal. Not just when the brakes are applied, but constantly, at low speeds, at highway speeds. We then made an appointment at the Toyota dealer for her to drop the truck off and have them investigate; 1.) What is causing the issue? 2.) Is it brake related? 3.) is this because of the wrong rotors being put on in the first place? Cummins Offered to cover Toyotas diagnostic cost to assess the issues. The truck is currently at the Toyota service center, being looked at. Cummins went above and beyond when they sent the truck to Toyota and covered the cost of the wheel bearing and let us have a loaner while that work was being done. Tim Hollifield will do what needs to be done (and plus some) to make things right.

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Great place to buy. Sales people are freindly an help you find what your looking for an afford. I would like to give thanks to my sales person Sway for your help and time and making sure i got what i was looking for. Awesome job

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Best dealership experience we have ever had. Fair price, welcoming reception, and special cheerful celebration after the deal was made (come here, buy a car and you will experience what I mean!) Staff was very kind including our salesman Jimmy Rivard. He was not pushy at all, answered all our questions and doubts with a kind and respectful manner. Next day after the purchase we took the car back for a minor cleaning and he got it done for us without any hesitation. Definitely will recommend Dan Cummins dealership to our friends and family members.

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Salesman Ben Berry took great initiative to meet my needs when looking for a good used car. We were in constant contact for over a week. Dan Cummins strives to market vehicles at a competitive price. Cars are checked and cleaned. Thank you Ben Berry for showing a true interest in finding just the right car for me.

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